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Terms & Conditions

Terms & Conditions

Why buy from Elite Trimworks Online?

Elite Trimworks has been the online leader since 2003 making sure you are completely satisfied with your order. Shop with confidence knowing that we, as the manufacturer, sell only products the we make or fully inspect ourselves - no surprises!
Reasons to buy Us Them Why is this important?
In-stock, Quick shipping Yes ? Many competitors can take 4-6 weeks to deliver your items. We eliminate that headache. Most orders ship the same day and are delivered within 2 to 4 business days.
Low Shipping Costs Yes ? Buy with confidence - knowing you will always get a great price. More...
Full Warranties Yes ? WE ARE COMMITTED TO YOUR TOTAL SATISFACTION. We pledge to serve you with the highest quality standards in both products and service. If for some reason you are not 100% satisfied with your installation, please call us. We pledge to help! We sell & fully support other manufacturer's warranty where applicable.
Easy Return Process Yes ? Not happy? Wrong style or fit? Return or exchange your product within 14 days free of hassles. More...
Largest selection - Hands Down Yes ? One-stop shopping for your entire project - Largest selection of Architectural Columns, Wainscoting and Beadboard than anywhere else in North America! - ALL IN STOCK!
Complete, ready to install product Yes ? All prices shown are for complete 8 foot kits with all the moulding necessary packed into one box.

Privacy statement
Elite Trimworks Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. More...

Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Minimum Order

We have a US $15.00 minimum for orders. Your order must total at least US $15.00 (taxes or shipping not included) before it can be placed on our online store.

Shipping Rates

Our Websites offer Shipping Specials to both Canadian and American Customers. Please read your specials as per your geographic region. All products not listed under our shipping specials will require a shipping quote, by our sales representatives. We will not ship any order which needs a shipping cost adjustment WITHOUT contacting the customer for confirmation first. We do reserve the right to CANCEL any order and return the customers payment if we cannot come to an agreement on extra shipping costs. We also reserve the right to choose which carrier and form of delivery between UPS, Fed Ex, or any other transportation means regardless of any shipping specials that may apply to your order. All orders are exempted and could be subject to delays due to strikes, fire, flood, acts of God, shortage of material, or other causes beyond the control of Elite Trimworks Corp.

Damage Claims

Inspect the condition of your package as soon as it arrives. If you notice any damage, bring it to the attention of the driver. Do not Refuse the shipment (see Returns section). All damage claims must be made within 10 days to allow us to meet the courier's deadline for reimbursement. Damage claims brought to our attention after this period cannot be considered. Please take digital images of the outer package and the product showing damage on both boxes and pieces. You may email these directly to orders@elitetrimworks.com with a list of items damaged and quantity. Do not throw out the damaged material under any circumstance.

Incorrect Shipments

In the unlikely event that we ship out the incorrect product, we will resend the correct one ASAP at no charge to you. Under no circumstances will we pay air freight or expedite service so please inspect your packages when they arrive for damages or before scheduling any contractors.  We will also pay for shipping the incorrect product back.


Warranty Disclaimer
Every product has been carefully manufactured and is guaranteed to be free from defects in workmanship and material for a period of one year. If any product proves to be defective, it shall be replaced without cost. Installation and workmanship is not covered. All claims related to quantity and/or quality of merchandise shipped must be made within 48 hours of delivery. If merchandise is used or kept after 48 hours, the customer shall be deemed to have fully inspected such merchandise and shall be deemed to accept all goods in terms of both quantity and quality. In the event of a problem with our product, Elite Trimworks will replace the defective product free of charge or credit your account at our discretion. You must call our returns Manager to verify warranty return eligibility, the returns manager will issue a warranty return authorization number (WRA). Send item(s) shipping prepaid with the WRA clearly displayed on the outside of your box. Failure to do so may result in your return being refused. Elite Trimworks Corp. cannot be held responsible for third party expenses, such as installation charges, storage, towing, lodging, etc. No warranty or return on custom orders, specially ordered, or altered parts.

Returns Policy
Returns are ONLY applicable on new, uninstalled items within 14 days of delivery or pick-up. In the event you should you decide to return an item, a 20% restocking fee is applied. Anything Custom made, which includes; cut, ordered or manufactured -- are NON-REFUNDABLE and NON-RETURNABLE.  If the return is a part of our error, such as; you received an incorrect, miscut or defective item we require photos of the item(s) and will request certain shots depending on the problem. If you decide to return your item for any other reason, the return shipping cost, (including duties) are your responsibility and a 20% restocking fee will also be applied. Should any damage be incurred during transit, we reserve the right to refuse the return.  No refund will be given until ALL items have been inspected by our shipping department.

If you would like to return a product; Please fill out the Payment Authorization Form and our Return Material Authorization Form (RMA) and e-mail them to orders@elitetrimworks.com. Any shipping charges applicable to you, will be authorized with these forms prior to shipment. Approval is required by administration before you return your product. No amounts will be charged to you should everything be paid for accordingly. Should we receive charges on your behalf, we will provide you a copy of these once charged for your records. For shipping instructions you may contact us at the number below. Please remember that if shipping back to us via UPS, Fed Ex or any other third party carrier you must indicate that you, the shipper, will be responsible for all charges to eliminate additional charges being billed to you later.

DO NOT REFUSE SHIPMENT. In the event of an order returned to us because delivery is refused at the address provided, will result in loss of shipping fees paid by the client and a 20% restocking fee.

For shipping instructions you may contact us directly. Please remember that if shipping back to us via UPS, Fed Ex or any other third party carrier you must indicate that you, the shipper, will be responsible for all charges – You MUST ship FREE DOMICILE

Conditions of Free Shipping

We provide Free Shipping on selected products. Free shipping is limited to the lower 48 States and within one hour of major Canadian cities, as outlined under Shipping Specials.  However, should you require a return on these items, the cost of shipping will be deducted from your return, as well as a 20% re-stocking fee.

Limitation of Liability
Elite Trimworks shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site.

Typographical Errors
In the event that Elite Trimworks Corp. product is mistakenly listed at an incorrect price, Elite Trimworks Corp. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Elite Trimworks Corp. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Elite Trimworks Corp. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Elite Trimworks Corp. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and Canadian copyright laws, and is the sole property of Elite Trimworks Corp. The collective work includes works that are licensed and ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Elite Trimworks Corp.. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Elite Trimworks Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

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